Terms of service

Effective Date: November 4, 2026

Welcome to GlowVida.in. These Terms of Service govern your access to and use of our website, services, and products. By visiting our website, browsing our products, or placing an order, you agree to comply with the terms and conditions outlined below.

Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, please do not use our website or services.

1. ABOUT GLOWVIDA.IN

GlowVida.in is an online Health & Beauty store dedicated to offering customers a convenient shopping experience for beauty, personal care, skincare, and related products.

Our goal is to make shopping simple, comfortable, and accessible while providing product information and customer support.

Business Information:

  • Website: https://glowvida.in

  • Business Name: GlowVida.in

  • Business Category: Health & Beauty

  • Email: glowvida92@gmail.com

  • Phone: +91 8777599314

  • Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India

  • GST Number: 19CIGPJ7309P1ZL

Throughout these terms, the words "we", "us", and "our" refer to GlowVida.in. The words "you", "your", and "customer" refer to anyone accessing or purchasing from our website.

2. ACCEPTANCE OF TERMS

By accessing or using GlowVida.in, you acknowledge that you have read, understood, and agreed to these Terms of Service.

These terms apply to all website visitors, customers, and individuals who access or use our services.

We reserve the right to update, modify, or replace any part of these Terms of Service at our discretion. Changes will become effective once published on this page. It is your responsibility to review this page periodically.

Your continued use of our website after changes are published indicates your acceptance of the updated terms.

3. ELIGIBILITY TO USE OUR WEBSITE

By using our website, you confirm that:

  • You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a purchase agreement.

  • You will provide accurate and complete information when placing an order.

  • You will use our website only for lawful purposes.

  • You will not engage in fraudulent, misleading, or unauthorized activities.

We reserve the right to refuse service or cancel an order if we reasonably believe that these conditions have been violated, subject to applicable law.

4. PRODUCTS AND SERVICES

GlowVida.in offers products related to Health & Beauty, including skincare, beauty essentials, personal care items, and other related products.

We make reasonable efforts to display accurate product descriptions, images, specifications, prices, and other relevant information.

However, customers should understand that:

  • Product colours may appear slightly different depending on your screen and device settings.

  • Packaging and product appearance may occasionally change due to manufacturer updates.

  • Product images are provided for identification and illustrative purposes.

  • Product availability may change without prior notice.

  • Product descriptions and specifications are subject to correction where necessary.

We do not guarantee that every product will meet every customer's personal expectations.

5. PRODUCT INFORMATION AND HEALTH DISCLAIMER

Products sold through GlowVida.in may include beauty, skincare, and personal care items.

Customers should carefully read the product descriptions, ingredient lists, instructions, warnings, and usage recommendations before purchasing or using any product.

Please note:

  • Individual results may vary depending on skin type, personal conditions, and product usage.

  • Customers should perform a patch test where appropriate before using a new skincare or cosmetic product.

  • Discontinue use if irritation or an unwanted reaction occurs.

  • Consult a qualified healthcare professional if you have allergies, sensitive skin, or specific health concerns.

  • Do not use products beyond their intended purpose or recommended instructions.

Our product information is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

GlowVida.in does not promise specific medical, cosmetic, or therapeutic results unless expressly supported by applicable product information and permitted by law.

6. PRICING AND PAYMENT

All product prices displayed on GlowVida.in are listed in Indian Rupees (INR), unless otherwise specified.

We make reasonable efforts to ensure that prices are accurate. However, pricing errors, technical issues, or incorrect product information may occasionally occur.

We reserve the right to correct pricing errors and update product prices at any time, subject to applicable law.

Available payment methods may include:

  • Cash on Delivery (COD), where available.

  • Online payment methods.

  • Other payment options displayed during checkout.

Customers agree to provide valid payment and billing information when completing a purchase.

Orders may be placed on hold or cancelled if payment cannot be verified or processed, subject to applicable consumer protection requirements.

7. ORDER PLACEMENT AND CONFIRMATION

When you place an order through GlowVida.in, you submit a purchase request for the selected products.

After receiving your order, we may send an order confirmation through email, SMS, or other available communication channels.

An order confirmation does not necessarily guarantee immediate dispatch.

We reserve the right to review, reject, or cancel an order in circumstances such as:

  • Product unavailability.

  • Incorrect pricing or listing information.

  • Incomplete or inaccurate customer details.

  • Suspected fraudulent transactions.

  • Delivery restrictions.

  • Technical or payment processing errors.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund Policy and applicable law.

8. SHIPPING AND DELIVERY

GlowVida.in aims to deliver orders to the shipping address provided by customers during checkout.

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, public holidays, and other logistical factors.

Customers are responsible for providing:

  • A complete and accurate delivery address.

  • A valid contact number.

  • Correct PIN code information.

  • Any additional delivery instructions required.

We are not responsible for delays caused by incorrect customer information or circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers with delivery-related issues.

Please refer to our Shipping Policy for further details.

9. RETURNS, REFUNDS AND CANCELLATIONS

Customer satisfaction is important to GlowVida.in.

We maintain a separate Return and Refund Policy explaining the conditions under which products may be returned, replaced, or refunded.

Customers should review that policy before placing an order.

Depending on the nature of the product and applicable law, certain personal care, skincare, and beauty products may have hygiene-related return restrictions.

Eligible return or refund requests must be submitted through our official customer support channels.

Any applicable refund will be processed using the appropriate payment method or another legally permitted method.

Nothing in these terms limits any mandatory rights available to consumers under applicable Indian law.

10. CUSTOMER RESPONSIBILITIES

By using GlowVida.in, you agree to:

  • Provide accurate and truthful information.

  • Maintain the confidentiality of your account credentials, if applicable.

  • Avoid placing fraudulent or false orders.

  • Avoid misusing website features or services.

  • Respect the intellectual property rights of GlowVida.in.

  • Avoid activities that could damage, disrupt, or interfere with our website.

  • Follow all applicable Indian laws and regulations.

Customers are responsible for activities carried out through their accounts or using their provided information, subject to applicable law.

11. PROHIBITED ACTIVITIES

You are strictly prohibited from:

  • Using our website for illegal or unauthorized purposes.

  • Submitting false or misleading information.

  • Attempting to gain unauthorized access to our systems.

  • Uploading harmful software, viruses, or malicious code.

  • Copying, reproducing, or distributing website content without permission.

  • Interfering with website security or functionality.

  • Engaging in fraudulent payment or order activities.

  • Using automated tools to collect website information without authorization.

We reserve the right to take appropriate action against violations, including restricting access or reporting unlawful activities to relevant authorities where necessary.

12. INTELLECTUAL PROPERTY RIGHTS

All content available on GlowVida.in, including logos, brand names, website design, graphics, photographs, product descriptions, text, and other materials, is owned by or lawfully used by GlowVida.in or its respective rights holders.

You may not reproduce, modify, distribute, publish, or commercially exploit any website content without prior written permission from the appropriate rights holder.

Unauthorized use of our intellectual property may result in legal action under applicable laws.

13. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment gateways, courier services, or other external platforms.

These third-party services operate independently and may have their own terms, privacy policies, and conditions.

GlowVida.in does not control all aspects of third-party websites or services. Customers are encouraged to review the relevant policies before using them.

We are not responsible for third-party content, services, or practices to the extent permitted by applicable law.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, GlowVida.in shall not be liable for indirect or incidental losses arising from the use of our website or services.

This may include losses caused by temporary website interruptions, third-party service failures, unauthorized access, or circumstances beyond our reasonable control.

Nothing in this section excludes or restricts liability where such exclusion or restriction is prohibited by Indian law.

Our responsibility regarding defective, damaged, or incorrectly supplied products will be determined in accordance with applicable consumer protection laws and our published policies.

15. PRIVACY AND PERSONAL INFORMATION

We respect the privacy of our customers and are committed to handling personal information responsibly.

When you use GlowVida.in, we may collect information such as your name, email address, phone number, shipping address, billing details, and order information to process purchases and provide customer support.

Your information will be handled according to our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

16. FORCE MAJEURE

GlowVida.in shall not be held responsible for delays or failures in performing its obligations when caused by events beyond our reasonable control.

Such events may include natural disasters, floods, fires, pandemics, government restrictions, transportation disruptions, strikes, communication failures, or other unforeseen circumstances.

We will make reasonable efforts to minimize the impact of such events and resume normal services as soon as practicable.

17. MODIFICATIONS TO WEBSITE AND SERVICES

We reserve the right to modify, suspend, or discontinue any part of our website, products, or services when necessary.

Changes may include product availability, website features, pricing, descriptions, and promotional offers.

We will take reasonable steps to communicate material changes where required by applicable law.

18. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of GlowVida.in or purchases made through our website shall be handled by the competent courts and authorities having jurisdiction under applicable Indian law.

Nothing in these terms prevents customers from exercising their rights before appropriate consumer dispute redressal authorities.

19. CHANGES TO THESE TERMS

GlowVida.in reserves the right to revise these Terms of Service periodically to reflect changes in business practices, legal requirements, or website operations.

The updated version will be published on this page with the revised effective date.

Customers are encouraged to review this page regularly to remain informed about the latest terms and conditions.

20. CONTACT INFORMATION

If you have questions, concerns, complaints, or requests regarding these Terms of Service, please contact us using the details below.

Business Name: GlowVida.in

Website: https://glowvida.in

Email: glowvida92@gmail.com

Phone: +91 8777599314

Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India

GST Number: 19CIGPJ7309P1ZL

Business Category: Health & Beauty

Our customer support team will make reasonable efforts to respond to your enquiries and assist with your concerns.

Thank you for choosing GlowVida.in!

We appreciate your trust and support. Our aim is to provide a convenient, transparent, and reliable online shopping experience for all our customers. By using our website, you help us build a better shopping experience based on trust, quality, and customer satisfaction.