Privacy policy
Last Updated: November 4, 2026
At GlowVida.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website, browse our products, place an order, or communicate with us.
GlowVida.in operates as an online Health & Beauty store, offering products designed to support your everyday beauty and personal care needs. We believe that transparency and customer trust are essential to building a reliable shopping experience.
By accessing or using our website, you agree to the practices described in this Privacy Policy. Please read this document carefully to understand how your personal information is handled.
1. Information We Collect
When you visit or interact with GlowVida.in, we may collect different types of information to provide our services and improve your shopping experience.
A. Personal Information
When you place an order, create an account, contact us, or subscribe to updates, we may collect:
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Full name
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Email address
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Mobile or contact number
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Billing address
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Shipping or delivery address
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Order details and purchase history
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Payment-related information
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Customer support communications
You may choose not to provide certain information. However, some website services, including order processing and delivery, may not be available without the necessary details.
B. Automatically Collected Information
When you browse our website, certain information may automatically be collected, including:
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IP address
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Browser type and version
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Device information
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Operating system
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Website pages visited
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Date and time of visits
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Referring website addresses
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General website usage information
This information helps us understand how visitors use our website and identify opportunities to improve its performance.
C. Cookies and Similar Technologies
GlowVida.in may use cookies, pixels, and similar tracking technologies to improve website functionality and customer experience.
Cookies may help us:
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Remember your shopping cart.
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Maintain your website preferences.
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Understand visitor behaviour.
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Improve website performance.
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Provide relevant advertisements and promotions.
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Analyse website traffic.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
2. How We Use Your Information
We collect and process personal information for legitimate business purposes, including:
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To process and confirm customer orders.
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To arrange shipping and product delivery.
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To communicate order updates and delivery information.
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To respond to customer questions and complaints.
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To provide customer support.
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To manage returns, refunds, and cancellations.
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To improve our website, products, and services.
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To prevent fraudulent activities and unauthorised transactions.
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To maintain business and transaction records.
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To send promotional offers, product updates, and newsletters where permitted.
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To comply with applicable legal and regulatory requirements.
We only use personal information for purposes that are reasonably connected with our business operations and applicable legal requirements.
3. Payment Information
GlowVida.in may offer different payment options depending on availability, including online payment methods and Cash on Delivery (COD).
Online payments may be processed through authorised third-party payment gateways. When you make a payment, your payment information may be collected and processed directly by the relevant payment provider.
We do not intentionally store complete debit card numbers, credit card numbers, CVV codes, or sensitive banking credentials on our website servers.
Customers should review the privacy and security policies of their selected payment providers before completing a transaction.
For Cash on Delivery orders, we may use your name, contact number, and delivery address to verify and fulfil your order.
4. Sharing of Personal Information
GlowVida.in respects your privacy and does not sell or rent your personal information to third parties for their independent marketing purposes.
However, we may share necessary information with trusted service providers when required to operate our business.
These may include:
A. Shipping and Delivery Partners
We may share your name, phone number, and delivery address with courier companies and logistics providers to deliver your orders.
B. Payment Service Providers
Payment information may be shared with authorised payment gateways to process and verify transactions.
C. Website and Technology Providers
We may use hosting providers, website maintenance services, analytics tools, and other technical service providers to operate our online store.
D. Marketing and Advertising Partners
We may use advertising and analytics services to understand customer interests, measure advertising performance, and improve promotional activities.
E. Legal and Regulatory Authorities
We may disclose information when required by applicable laws, court orders, government authorities, or legitimate legal proceedings.
All information sharing is intended to be limited to what is reasonably necessary for the relevant purpose.
5. Shopify Platform
GlowVida.in is operated using the Shopify ecommerce platform.
Shopify provides the technology and infrastructure that allow us to display products, manage orders, process store activities, and provide an online shopping experience.
Your information may be processed or stored through Shopify and its authorised service providers in accordance with their applicable privacy and security practices.
For more information, customers can review Shopify's Privacy Policy at:
https://www.shopify.com/legal/privacy
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or misuse.
These measures may include:
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Secure website connections where supported.
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Restricted access to customer information.
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Appropriate administrative safeguards.
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Use of trusted payment service providers.
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Regular review of website security practices.
Although we make reasonable efforts to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their account credentials and avoid sharing sensitive personal information through unsecured communication channels.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Information may be retained for:
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Processing and completing orders.
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Maintaining transaction records.
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Managing returns, refunds, and customer support.
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Resolving disputes.
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Meeting tax, accounting, and legal obligations.
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Preventing fraud and misuse.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal retention requirements.
8. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information.
These rights may include:
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Requesting access to your personal information.
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Requesting correction of inaccurate information.
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Requesting deletion of personal information where legally permitted.
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Withdrawing consent where processing is based on consent.
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Objecting to certain types of data processing.
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Requesting information about how your data is used.
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Opting out of promotional communications.
To exercise your privacy rights, please contact us using the contact details provided below.
We may need to verify your identity before responding to certain requests.
9. Marketing and Promotional Communications
GlowVida.in may send promotional emails, offers, product announcements, and updates if you have subscribed or where permitted by applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Please note that even if you opt out of promotional communications, we may still send essential service-related messages, including order confirmations, payment notifications, delivery updates, and customer support responses.
10. Third-Party Websites and Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.
These websites operate independently and may have their own privacy policies and data collection practices.
GlowVida.in does not control the privacy practices, content, or security of third-party websites. We encourage customers to read the relevant privacy policies before sharing personal information with external services.
11. Children's Privacy
GlowVida.in does not knowingly collect personal information directly from children in circumstances where parental or guardian consent is legally required.
Our website and products are intended for general customers, and purchases should be made by individuals who are legally permitted to enter into transactions.
If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to address the situation.
Parents or legal guardians who believe that a child has provided personal information to us may contact us for assistance.
12. Health and Beauty Product Information
GlowVida.in offers Health & Beauty products for general personal care and beauty-related purposes.
We may collect order-related information about products purchased by customers. We do not intentionally request medical records, diagnoses, or sensitive health information through ordinary shopping activities.
Customers should carefully review product descriptions, ingredients, labels, and usage instructions before purchasing or using any product.
Any personal information voluntarily shared with our customer support team will be handled in accordance with this Privacy Policy and applicable laws.
13. International Data Transfers
Some of our third-party service providers, including website infrastructure, payment, analytics, and technology providers, may process information in locations outside your state or country.
Where personal information is transferred across borders, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.
14. Changes to This Privacy Policy
GlowVida.in reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.
Any updates will be published on this page with a revised Last Updated date.
Customers are encouraged to review this page periodically to stay informed about how their personal information is collected, used, and protected.
Continued use of our website after an updated Privacy Policy is published will be subject to the revised policy, to the extent permitted by applicable law.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Business Name: GlowVida.in
Website: https://glowvida.in
Email: glowvida92@gmail.com
Phone: +91 8777599314
Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal, India – 721652
Business Category: Health & Beauty
GST Number: 19CIGPJ7309P1ZL
We will make reasonable efforts to review and respond to privacy-related enquiries within a reasonable period.
16. Applicable Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including relevant data protection and consumer protection regulations.
Any disputes arising in connection with this Privacy Policy shall be handled by the competent courts and authorities having jurisdiction under applicable Indian law.
Our Commitment to Your Privacy
At GlowVida.in, customer trust is important to us. We are committed to handling personal information responsibly, maintaining transparency, and taking reasonable steps to protect customer privacy.
Thank you for choosing GlowVida.in for your Health & Beauty shopping needs.