Refund policy

Effective Date: November 4, 2026

At GlowVida.in, we are committed to providing our customers with a smooth, safe, and satisfying shopping experience. We carefully select our Health & Beauty products to help customers discover products that suit their everyday personal care and beauty needs.

We understand that sometimes customers may need to return or exchange a product due to damage, incorrect delivery, or other valid reasons. This Return and Refund Policy explains the conditions, procedures, and timelines applicable to returns, replacements, exchanges, and refunds for purchases made through www.glowvida.in.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return or replacement if they receive a product that meets one or more of the following conditions:

  • The product was received in a damaged condition.

  • The product is defective or not functioning as described.

  • The wrong product was delivered.

  • The delivered product is missing essential parts or accessories that were included in the order description.

  • The product received is significantly different from the description or images displayed on our website.

To qualify for a return, customers must contact our support team within 48 hours of receiving the order.

All return requests are subject to verification and approval by GlowVida.in.

2. Non-Returnable Products

For hygiene, safety, and customer protection reasons, certain Health & Beauty products may not be eligible for return or exchange.

The following products are generally non-returnable unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable consumer protection laws:

  • Opened or used skincare products.

  • Opened cosmetics and makeup products.

  • Personal hygiene and grooming products.

  • Products with broken or removed safety seals.

  • Products with damaged, missing, or altered original packaging due to customer handling.

  • Products purchased during special clearance or final-sale promotions, where legally permitted.

  • Products damaged due to improper storage, misuse, or negligence after delivery.

We prioritize hygiene and product safety to protect all our customers.

Nothing in this section limits any rights available to customers under applicable consumer protection laws.

3. Return Request Time Limit

Customers must report any issue with their order within 48 hours of delivery.

When contacting us, please provide:

  • Your order number.

  • Your registered name and contact number.

  • A clear description of the issue.

  • Clear photographs or an unboxing video showing the problem.

  • Relevant product and packaging images, if applicable.

Our customer support team will review the information and inform you whether your request qualifies for a return, replacement, or refund.

Requests submitted after the specified period may not be accepted unless required by applicable law or approved by our support team.

4. Damaged or Defective Products

We take reasonable care to ensure that products are properly packed before dispatch. However, products may occasionally be damaged during transportation or delivery.

If you receive a damaged or defective product:

  1. Contact us within 48 hours of receiving the order.

  2. Share your order ID and registered contact details.

  3. Attach clear photographs or an unboxing video showing the damage or defect.

  4. Keep the original product packaging and accessories until the issue is resolved.

  5. Wait for confirmation from our support team before sending the product back.

After verification, GlowVida.in may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.

Customers should not independently ship products to an address without receiving return instructions from our support team.

5. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, provide:

  • Your order confirmation or order ID.

  • A photograph of the product received.

  • A photograph of the product packaging and shipping label.

  • A brief explanation of the issue.

After verification, we will arrange an appropriate replacement, exchange, or refund as applicable.

Where the incorrect delivery is confirmed to be our responsibility, the customer will not be charged for the approved return or replacement process.

6. Refund Policy

Refunds are provided for eligible orders after the return or complaint has been reviewed and approved.

A refund may be considered in the following situations:

  • The customer receives a damaged or defective product.

  • The wrong product is delivered and a replacement is unavailable.

  • The order is cancelled successfully before dispatch.

  • The order cannot be fulfilled by GlowVida.in.

  • A valid return request is approved under this policy.

  • A refund is otherwise required under applicable consumer protection laws.

Once approved, refunds will generally be processed to the original payment method used during checkout.

For Cash on Delivery (COD) orders, customers may be asked to provide accurate bank account or other permitted refund details so that the refund can be transferred securely.

GlowVida.in does not guarantee refunds for products that do not meet the return eligibility requirements.

7. Refund Processing Time

After approval, refunds will generally be initiated within 5–7 business days.

However, the time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.

Typical processing expectations:

  • UPI payments: Subject to the payment provider's processing time.

  • Debit and credit cards: Subject to the bank or card issuer.

  • Net banking: Subject to the respective banking institution.

  • Cash on Delivery: Subject to verification and successful bank transfer.

If you have not received your refund within the expected period, please contact us with your order number and refund confirmation details.

8. Order Cancellation Policy

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, contact our customer support team as soon as possible with your order number.

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.

If a cancellation request is successfully approved before dispatch, any payment already collected will be refunded according to our Refund Policy.

If an order cannot be cancelled after dispatch, customers may contact our support team for assistance.

9. Exchange and Replacement Policy

GlowVida.in may offer an exchange or replacement for eligible products in cases involving:

  • Damaged products.

  • Manufacturing defects.

  • Incorrect products delivered.

  • Missing items or essential components.

Replacement requests are subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

Customers must receive confirmation from our support team before returning any item for an exchange or replacement.

10. Return Shipping Charges

The responsibility for return shipping charges depends on the reason for the return.

  • If the product is confirmed to be damaged, defective, or incorrectly delivered due to our error, GlowVida.in will arrange or cover the approved return shipping process.

  • If a return is requested for a reason not covered by our policy, return shipping may be the customer's responsibility, where such a return is permitted.

  • Customers must not send products through an unauthorized courier or to an unverified address.

Any applicable return shipping charges will be communicated before the return process begins.

11. Product Condition and Packaging

For an approved return, customers may be required to return the product with its original packaging, labels, accessories, manuals, and included components.

Products should be securely packed to avoid additional damage during transportation.

For Health & Beauty products, opened or used items may not be accepted for return unless the product is defective, damaged, incorrectly supplied, or otherwise eligible under applicable law.

GlowVida.in reserves the right to inspect returned products before approving a refund or replacement.

12. Refunds for Promotional and Discounted Orders

Orders purchased using promotional offers, coupon codes, discounts, or special deals will be reviewed according to the applicable offer conditions and this policy.

If a refund is approved, the refundable amount will generally be based on the actual amount paid for the eligible product.

Shipping charges, promotional benefits, and discounts will be handled according to the original order terms and applicable laws.

13. Failed or Undelivered Orders

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, or customer unavailability, customers may contact our support team to discuss the available options.

If the order is confirmed as undelivered due to an issue attributable to GlowVida.in or its delivery partner, we will provide an appropriate resolution.

Any refund or reshipping decision will depend on the circumstances and applicable consumer protection requirements.

14. How to Request a Return or Refund

To submit a return, replacement, or refund request, contact our customer support team using the details below.

Email: glowvida92@gmail.com

Phone: +91 8777599314

Website: https://glowvida.in

Business Address:

Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal, India – 721652.

Please include the following information in your email:

  • Full Name

  • Order Number

  • Registered Mobile Number

  • Product Name

  • Reason for Return or Refund

  • Supporting Photographs or Videos, if applicable

Our support team will review your request and provide further instructions.

15. Customer Responsibilities

Customers are requested to:

  • Check their order details carefully before placing an order.

  • Provide a correct and complete shipping address.

  • Inspect delivered products promptly.

  • Report damaged, defective, or incorrect products within the stated timeframe.

  • Provide accurate information when submitting a return or refund request.

  • Keep the original packaging until the issue has been resolved.

  • Follow the return instructions provided by our customer support team.

Providing false or misleading information may result in the rejection of a return request where legally permitted.

16. Exceptions and Consumer Rights

This policy is designed to provide a transparent and fair process for handling returns and refunds.

GlowVida.in reserves the right to review each request individually based on the product condition, order details, supporting evidence, and applicable policy requirements.

However, nothing in this policy is intended to exclude, restrict, or override any mandatory rights or remedies available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.

Where applicable law provides a customer with a right to a refund, replacement, or other remedy, those legal rights will prevail over any conflicting provision of this policy.

17. Changes to This Policy

GlowVida.in reserves the right to update or modify this Return and Refund Policy from time to time to reflect changes in business operations, products, services, or applicable legal requirements.

Any updated version will be published on our website with a revised effective date.

Customers are encouraged to review this page periodically to stay informed about our latest return and refund procedures.

18. Contact Us

We value our customers and aim to resolve all genuine complaints and concerns in a fair, transparent, and timely manner.

If you have any questions regarding returns, refunds, cancellations, replacements, or exchanges, please contact us.

Business Name: GlowVida.in

Website: https://glowvida.in

Email: glowvida92@gmail.com

Phone: +91 8777599314

Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India.

Business Category: Health & Beauty

GSTIN: 19CIGPJ7309P1ZL

Thank you for shopping with GlowVida.in. We appreciate your trust and look forward to serving you with a better shopping experience.

GlowVida.in – Your Beauty, Your Glow, Your Confidence.