Shipping policy
Website: https://glowvida.in
Store Name: GlowVida.in
Business Category: Health & Beauty
Email: glowvida92@gmail.com
Phone: +91 8777599314
Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India
GST Number: 19CIGPJ7309P1ZL
Last Updated: November 4, 2026
1. Introduction
Welcome to GlowVida.in. We are committed to providing our customers with a smooth, reliable, and convenient online shopping experience. We understand that receiving your purchased products safely and on time is an important part of your shopping journey.
This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website, https://glowvida.in.
By placing an order with GlowVida.in, you agree to the shipping terms and conditions described in this policy.
Our goal is to ensure that every order is handled carefully and delivered to the correct address using suitable delivery services.
2. Order Processing Time
After successfully placing an order on GlowVida.in, our team will review and process it.
Our standard order processing time is approximately 1–3 business days after order confirmation.
Please note:
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Orders are processed during regular business days.
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Sundays and public holidays may not be considered business days.
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Orders placed during holidays, promotional events, or high-demand periods may require additional processing time.
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Orders may be delayed if the shipping address or contact information is incomplete or incorrect.
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Cash on Delivery orders may require additional confirmation before dispatch.
Once your order has been processed and handed over to the courier partner, the shipping and delivery process will begin.
3. Shipping and Delivery Time
GlowVida.in aims to deliver orders as quickly and efficiently as possible.
Estimated delivery time may vary depending on the customer's location, courier availability, product availability, weather conditions, and other logistical factors.
Our estimated delivery timelines are:
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West Bengal: Approximately 3–7 business days.
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Metro Cities: Approximately 4–8 business days.
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Other Indian Locations: Approximately 5–10 business days.
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Remote and Rural Areas: Approximately 7–12 business days.
These timelines are estimates and are not guaranteed delivery dates.
Delivery may take longer during festivals, public holidays, severe weather, transportation disruptions, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the customer confirms the order.
The applicable shipping fee may depend on:
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Customer delivery location.
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Product weight and dimensions.
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Courier service availability.
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Promotional shipping offers.
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Order value and applicable shipping conditions.
From time to time, GlowVida.in may provide free shipping offers or special delivery promotions.
Any free shipping offer will be subject to the conditions displayed on the website or promotional campaign.
Customers are encouraged to review the final order amount before completing their purchases.
5. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact details provided during checkout.
Order confirmation may include:
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Order reference number.
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Purchased product details.
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Quantity and order amount.
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Shipping address.
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Payment method.
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Other relevant order information.
Customers should carefully review their order confirmation and contact us immediately if they notice any incorrect information.
Please note that receiving an order confirmation does not always mean that the order has already been dispatched.
6. Shipping and Courier Partners
GlowVida.in may use reliable third-party courier and logistics companies to deliver customer orders.
The courier partner may be selected according to delivery location, service availability, package requirements, and operational considerations.
Once an order has been dispatched, the courier company will be responsible for transporting the package through its delivery network.
GlowVida.in will make reasonable efforts to coordinate with the courier partner if a delivery-related issue is reported.
7. Order Tracking
Where tracking facilities are available, customers may receive a tracking number or shipment link after their order has been dispatched.
Customers can use the provided tracking information to check the latest available shipment status.
Please remember:
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Tracking information may take some time to become active.
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Courier tracking updates may not appear immediately.
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Delivery status may occasionally be delayed due to courier system updates.
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Tracking information is provided according to the courier partner's available records.
If tracking information is unavailable or your shipment appears delayed, please contact our customer support team.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that the following details are correct:
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Full name.
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House number or building details.
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Street, locality, or village.
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City, district, and state.
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Correct PIN code.
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Active mobile number.
GlowVida.in will not be responsible for delivery problems caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately. We will try to update the details if the order has not yet been dispatched.
Once the order has been handed over to the courier partner, address changes may not be possible.
9. Cash on Delivery (COD) Orders
GlowVida.in may provide Cash on Delivery (COD) as a payment option for eligible orders and delivery locations.
For COD orders:
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Customers must provide a valid and reachable mobile number.
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Orders may be confirmed through a phone call or other communication methods.
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Customers should keep the exact payable amount ready when the courier arrives.
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The customer should collect the package at the provided delivery address.
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COD availability may depend on courier service coverage and operational conditions.
Repeated refusal of confirmed COD orders or failure to accept deliveries may result in restrictions on future COD availability.
10. Delayed or Failed Deliveries
Although we make reasonable efforts to deliver orders within the estimated time, unexpected delays may occasionally occur.
Possible reasons include:
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Courier service disruptions.
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Incorrect or incomplete addresses.
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Customer unavailability.
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Weather conditions.
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Public holidays or festivals.
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Transportation delays.
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Remote delivery locations.
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Other unexpected logistical issues.
If a delivery attempt fails, the courier partner may make another delivery attempt according to its operational policy.
Customers are requested to keep their phone numbers active and respond to courier calls when necessary.
If your order has not arrived within the estimated delivery period, please contact our support team.
11. Damaged Packages
We take reasonable care to ensure that products are packed appropriately before dispatch.
However, packages may occasionally be damaged during transportation.
If you receive a visibly damaged or tampered package, please:
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Check the package condition at the time of delivery.
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Take clear photographs or videos of the damaged packaging.
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Preserve the original packaging and shipping label.
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Contact GlowVida.in as soon as possible.
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Provide your order number and supporting photographs or videos.
Our team will review the complaint and assist you according to our applicable Return and Refund Policy.
12. Missing or Incorrect Products
If you receive an incorrect product, an incomplete order, or a package with missing items, please contact us promptly.
To help us investigate the issue, provide:
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Your order number.
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Product name and quantity.
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Clear photographs of the received package.
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Relevant unboxing photographs or videos, if available.
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A brief description of the issue.
We will review the information and provide an appropriate resolution in accordance with our applicable policies.
13. Delivery Attempts and Customer Availability
Customers should ensure that someone is available at the shipping address to receive the package.
If the recipient is unavailable during delivery, the courier partner may attempt redelivery or follow its standard delivery procedure.
If the shipment is returned to us because of repeated unsuccessful delivery attempts, incorrect address information, or refusal to accept the package, additional shipping arrangements may be required.
Any applicable charges or refund adjustments will be handled according to our Return and Refund Policy and applicable laws.
14. Restricted and Undeliverable Locations
Certain products or delivery locations may not be serviceable through our available courier partners.
Delivery availability may depend on:
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Courier network coverage.
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Local transportation facilities.
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Regional restrictions.
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Product handling requirements.
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Applicable government regulations.
If a location is not serviceable, we may contact the customer to discuss available alternatives or arrange an appropriate cancellation and refund where applicable.
15. Force Majeure
GlowVida.in shall not be held responsible for delays or interruptions caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, storms, earthquakes, government restrictions, strikes, transportation interruptions, public emergencies, or other unforeseen events.
In such situations, we will make reasonable efforts to communicate relevant updates and resume normal shipping operations as soon as possible.
16. Cancellation of Orders
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return procedure after delivery.
Any eligible refund will be processed according to our Return and Refund Policy.
17. International Shipping
Currently, our shipping services are primarily intended for customers within India.
International shipping availability, if introduced in the future, will be communicated separately through our website.
Customers should check the available delivery locations during checkout before placing an order.
18. Customer Support
We value our customers and are committed to assisting them with shipping and delivery-related questions.
For any questions regarding order processing, shipment tracking, delayed deliveries, damaged packages, or shipping concerns, please contact us using the details below.
Store Name: GlowVida.in
Website: https://glowvida.in
Email: glowvida92@gmail.com
Phone: +91 8777599314
Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India.
GST Number: 19CIGPJ7309P1ZL
Our customer support team will make reasonable efforts to respond to inquiries and help resolve shipping-related concerns.
19. Changes to This Shipping Policy
GlowVida.in reserves the right to update, modify, or revise this Shipping Policy whenever necessary.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this page periodically to stay informed about our latest shipping practices and conditions.
Continued use of our website and services after changes are published will be subject to the updated policy, to the extent permitted by applicable law.
20. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with this policy shall be handled by the competent authorities or courts having appropriate jurisdiction, subject to applicable laws.
Thank You for Shopping with GlowVida.in
Thank you for choosing GlowVida.in for your Health & Beauty shopping needs.
We appreciate your trust and support. Our goal is to make your shopping experience convenient, transparent, and reliable, from placing your order to receiving your products.
GlowVida.in – Your Beauty, Your Glow, Your Confidence.