Terms & Conditions

Last Updated: November 4, 2026

Welcome to GlowVida.in. These Terms & Conditions govern your access to and use of our website, services, and products. By visiting our website, browsing our products, placing an order, or using any of our services, you agree to comply with these Terms & Conditions.

Please read this document carefully before using our website. If you do not agree with any part of these terms, please discontinue using our website and services.

1. General Information

GlowVida.in is an online Health & Beauty store offering products designed to support everyday personal care, beauty routines, skincare, and general lifestyle needs.

Our business details are provided below:

  • Website: https://glowvida.in

  • Business Name: GlowVida

  • Business Category: Health & Beauty

  • Email: glowvida92@gmail.com

  • Phone: +91 8777599314

  • Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India

  • GSTIN: 19CIGPJ7309P1ZL

Throughout these Terms, the words "we", "us", and "our" refer to GlowVida.in. The terms "you", "your", and "customer" refer to anyone visiting, browsing, or purchasing from our website.

2. Acceptance of Terms

By accessing or using GlowVida.in, you confirm that you have read, understood, and accepted these Terms & Conditions.

These terms apply to all visitors, customers, buyers, and other individuals accessing our website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions whenever necessary. Changes will become effective once published on this page. Your continued use of our website after changes are posted means you accept the revised terms.

Customers are encouraged to review this page periodically.

3. Eligibility to Use the Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable Indian law.

  • You will provide accurate and complete information when placing an order.

  • You will use our website only for lawful purposes.

  • You will not misuse our website, services, or payment facilities.

  • You will not attempt to interfere with the security or normal operation of our website.

If you are under the age of 18, you should use our website only with the involvement and supervision of a parent or legal guardian.

4. Products and Descriptions

GlowVida.in aims to provide accurate product descriptions, images, prices, and other relevant information.

However, slight differences may occur between product images and actual products because of photography, lighting, screen resolution, display settings, packaging changes, or manufacturer updates.

Customers should carefully read product descriptions, ingredients, usage instructions, warnings, and other available information before making a purchase.

We reserve the right to correct product description errors, update product information, or discontinue products without prior notice, subject to applicable law.

5. Health and Beauty Product Disclaimer

Our website offers Health & Beauty products intended for personal care and general consumer use.

Customers should carefully check the ingredients, labels, directions, and precautions before purchasing or using any product.

Please keep the following points in mind:

  • Individual results may vary depending on skin type, hair type, personal conditions, and product usage.

  • Product descriptions are provided for general informational purposes.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically authorized and represented under applicable regulations.

  • Customers with allergies, sensitive skin, existing medical conditions, or specific health concerns should consult a qualified healthcare professional before using relevant products.

  • Always follow the manufacturer's instructions and recommended precautions.

  • Discontinue use if irritation or an unexpected reaction occurs and seek appropriate professional advice.

GlowVida.in does not guarantee specific beauty, skincare, or health results from using any product.

6. Pricing and Payment

All product prices displayed on GlowVida.in are shown in Indian Rupees (INR), unless otherwise specified.

We make reasonable efforts to ensure that product prices and payment information are accurate. However, pricing or listing errors may occasionally occur.

Available payment options may include:

  • Cash on Delivery (COD), where available.

  • Online payments through supported payment gateways.

  • Other payment methods displayed during checkout.

Customers agree to provide valid payment information and complete the payment process according to the selected payment method.

We reserve the right to correct pricing errors and cancel affected orders where permitted by law. If payment has already been collected for a cancelled order, the applicable refund will be processed according to our Refund Policy.

7. Order Placement and Confirmation

When you place an order on GlowVida.in, you are submitting a purchase request for the selected products.

After placing an order, you may receive an order confirmation through email, SMS, or other available communication channels.

An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, verify, accept, reject, or cancel an order for legitimate reasons, including:

  • Incorrect product pricing or listing information.

  • Product unavailability or stock issues.

  • Incomplete or inaccurate customer information.

  • Suspected fraudulent or unauthorized transactions.

  • Delivery limitations or logistical difficulties.

If an order is cancelled after payment, any eligible refund will be processed through the applicable payment method or according to our Refund Policy.

8. Shipping and Delivery

GlowVida.in aims to deliver products to customers using available courier and logistics partners.

Delivery timelines may vary depending on the customer's location, product availability, courier operations, weather conditions, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery details.

We are not responsible for delays caused by incorrect addresses, unavailable recipients, courier disruptions, or other circumstances beyond our reasonable control.

For detailed information about shipping charges, delivery estimates, and order tracking, please refer to our Shipping Policy.

9. Cancellation Policy

Customers may request order cancellation before the order has been processed or dispatched, subject to the applicable cancellation conditions.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.

To request a cancellation, customers should contact us as soon as possible using the contact information provided on our website.

Approved cancellations and any applicable refunds will be handled according to our Cancellation and Refund Policy.

10. Returns and Refunds

GlowVida.in aims to maintain customer satisfaction by providing clear information about returns, replacements, and refunds.

Return eligibility may depend on the product category, condition, reason for return, and applicable legal requirements.

Certain Health & Beauty products may have restrictions on returns due to hygiene, safety, or product protection considerations. However, these restrictions do not affect any mandatory rights available to customers under applicable law.

Customers should contact us if they receive:

  • A damaged product.

  • An incorrect product.

  • A defective item.

  • An incomplete order.

  • A product that does not match the confirmed order.

Customers may be asked to provide photographs, an order number, or other relevant information to help us investigate the issue.

For complete details, please read our Return & Refund Policy.

11. Customer Responsibilities

Customers using GlowVida.in agree to:

  • Provide truthful, accurate, and updated personal information.

  • Use the website in a lawful and responsible manner.

  • Avoid placing fraudulent or misleading orders.

  • Protect their account credentials, where applicable.

  • Avoid submitting harmful, abusive, or misleading content.

  • Follow all applicable product usage and safety instructions.

  • Cooperate with reasonable order verification and delivery procedures.

Customers are responsible for ensuring that their purchase decisions are appropriate for their personal requirements.

12. Intellectual Property Rights

All website content, including logos, brand names, graphics, images, product descriptions, designs, website layouts, text, and other materials, may be protected by applicable intellectual property laws.

Unless otherwise stated, these materials belong to GlowVida.in or are used with appropriate authorization.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission from the relevant rights holder.

Unauthorized use of our intellectual property may result in legal action where permitted by law.

13. Prohibited Activities

Customers and visitors must not use GlowVida.in for any unlawful or unauthorized purpose.

Prohibited activities include:

  • Attempting to gain unauthorized access to our website or systems.

  • Uploading viruses, malicious code, or harmful software.

  • Collecting personal information from other users without authorization.

  • Using our website for fraudulent activities.

  • Interfering with website functionality or security.

  • Copying website content for unauthorized commercial purposes.

  • Submitting false, misleading, abusive, or harmful information.

We reserve the right to restrict access or take appropriate action against users who violate these conditions, subject to applicable law.

14. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, courier services, or other external platforms.

These third-party services operate independently and may have their own terms, conditions, and privacy policies.

GlowVida.in does not control all external websites or services and is not responsible for their content, security, policies, or practices.

Customers are encouraged to review the relevant terms and privacy policies before using third-party services.

15. Limitation of Liability

To the extent permitted by applicable law, GlowVida.in shall not be liable for indirect or consequential losses arising from the use of our website or services.

We do not guarantee uninterrupted website availability, error-free operation, or uninterrupted access to online services.

Nothing in these Terms & Conditions excludes or limits any liability or customer rights that cannot legally be excluded or limited under applicable Indian law.

Our responsibility regarding defective, damaged, incorrect, or undelivered products will be determined in accordance with applicable law and our published policies.

16. Privacy and Personal Information

We respect customer privacy and take reasonable measures to protect personal information collected through our website.

Information may be collected when customers place orders, contact customer support, subscribe to communications, or interact with our services.

Such information may be used for:

  • Processing and managing orders.

  • Arranging product deliveries.

  • Providing customer support.

  • Sending order updates and notifications.

  • Improving website performance and customer experience.

  • Meeting legal and regulatory obligations.

We may share relevant information with payment providers, courier partners, technology providers, and other service providers where necessary to operate our business and fulfill customer requests.

For more information, please review our Privacy Policy.

17. Changes to Products and Services

We reserve the right to modify, update, suspend, or discontinue any product or service offered through GlowVida.in.

We may also update website content, features, prices, and availability from time to time.

Such changes will be made subject to applicable consumer protection laws and any confirmed contractual obligations.

18. Force Majeure

GlowVida.in shall not be responsible for delays or failures in performing obligations caused by events beyond our reasonable control.

These may include natural disasters, floods, storms, fires, pandemics, government restrictions, strikes, transportation disruptions, internet failures, courier interruptions, and other unforeseen circumstances.

We will make reasonable efforts to minimize the impact of such events and resume normal operations when possible.

19. Indemnification

To the extent permitted by applicable law, customers agree not to misuse our website or services in a manner that causes unlawful harm to GlowVida.in, its business operations, employees, or service providers.

Any claim for compensation or legal responsibility will be determined in accordance with applicable law. Nothing in this section removes rights or remedies that customers have under mandatory consumer protection laws.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of GlowVida.in or purchases made through our website shall be addressed under applicable Indian laws.

Subject to mandatory consumer protection provisions and the jurisdiction of competent consumer forums and authorities, courts having appropriate jurisdiction in West Bengal, India, may hear disputes relating to these Terms.

21. Updates to These Terms & Conditions

GlowVida.in reserves the right to revise these Terms & Conditions periodically to reflect changes in business practices, website operations, legal requirements, or customer services.

The updated version will be published on this page with a revised "Last Updated" date.

Customers are encouraged to review this page regularly to stay informed about applicable terms.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the details below.

Business Name: GlowVida

Website: https://glowvida.in

Email: glowvida92@gmail.com

Phone: +91 8777599314

Business Address: Bargoda Godar, Nandakumar, Purba Medinipur, West Bengal – 721652, India

GSTIN: 19CIGPJ7309P1ZL

Business Category: Health & Beauty

We value our customers and aim to provide a transparent, reliable, and convenient shopping experience.

Thank you for choosing GlowVida.in.

GlowVida – Your Everyday Health & Beauty Destination.